Seclo Support

We can't — and we designed it that way on purpose. Seclo never sends your PIN off your device, so there's no copy for us to recover. If you set up a recovery method (security questions or recovery email) inside the app, use that. Otherwise the only option is to reinstall the app, which clears the vault.

Subscriptions are billed by Apple, so cancellation happens in iOS Settings: Settings → [your name] → Subscriptions → Seclo → Cancel. You'll keep Pro features until the end of the current billing period.

Yes. Because Seclo is fully offline, removing the app removes the vault. Before uninstalling, export anything you want to keep using the in-app Export option, or move it back to your Photos library.

No. Photos, videos, passwords, cards, and notes never leave your device. The only network calls Seclo makes are to verify your App Store subscription (Apple/RevenueCat) and, for free-tier users, to load ads. See our Privacy Policy for the full details.

If you use Apple's encrypted iCloud backup or a direct device-to-device transfer, Seclo's data moves with the rest of your phone. Standard (non-encrypted) iCloud backups do not include Seclo's protected files.

Subscription refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, and request a refund for the Seclo purchase. We're happy to vouch for legitimate requests if Apple asks for confirmation — just email us.

Please email us — we read every message and reply within one business day. Screenshots and your iOS version help us reproduce issues faster.